Privacy Policy

Last Updated: September 2, 2026

Souq Zamzam (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from the Souq Zamzam website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

Personal Information

• Full name
• Phone number
• Email address
• Delivery and billing address
• Order details
• Information you provide when contacting our customer support

Technical Information

We may automatically collect certain information when you browse our website, such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website interaction and browsing activity
• Date and time of your visit

We may use cookies and similar technologies to collect some of this information.

2. How We Use Your Information

We may use the information we collect to:

• Process and deliver your orders
• Confirm orders and communicate with you
• Provide customer support
• Improve our products, services, and website
• Personalize your shopping experience
• Prevent fraudulent or unauthorized activities
• Analyze website performance and customer behavior
• Send promotional offers, updates, or marketing communications where permitted
• Comply with applicable laws and legal requirements

3. Cookies

Souq Zamzam may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us remember your preferences, maintain your shopping cart, measure website performance, and provide relevant advertising.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website features.

4. Payment Information

When you make a payment through our website, payment information may be processed by third-party payment service providers.

Souq Zamzam does not intentionally store your complete payment card details on our own servers. Payment information is handled according to the security and privacy policies of the relevant payment provider.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers when required to operate our business, such as:

• Delivery and courier services
• Payment service providers
• Website hosting and technical service providers
• Analytics and advertising platforms
• Customer support service providers
• Government or legal authorities when required by law

These parties may only receive the information necessary to perform their relevant services.

6. Advertising & Analytics

We may use third-party analytics and advertising technologies to understand website usage, measure advertising performance, and improve our marketing.

These technologies may include services such as Google Analytics, Google Ads, Meta Pixel, and Meta Conversions API.

These services may collect information about your interactions with our website according to their respective privacy policies.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with legal obligations.

9. Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Ask questions about how your information is being used

To make a privacy-related request, please contact us using the information provided below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

Souq Zamzam is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

11. Children’s Privacy

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.

Souq Zamzam
Email: support@souqzamzambdgmail-com
Phone: [Your Phone Number]
Address: [Your Business Address]

We are committed to protecting your privacy and providing you with a safe and trustworthy shopping experience.